Dear Frances,
It is with heartfelt gratitude that I write this special note to you. I have never in my 85 years ever had such a caring salesperson. You have been so attentive. I never have to talk to recordings on the phone because you check to see if my hearing aid is working properly to my satisfaction.You have gone above and beyond my expectations. For this, I am greatly appreciative and truly thank you. Frances, you are a kind person who helps from the heart which is why you do your job so well. You are a good friend.

Angeline N.D., LA